RETURN POLICY

1. RETURN ELIGIBILITY

Products purchased from VALNQIX may be eligible for return if:

• The product is received damaged or defective
• The wrong product has been delivered
• The product received is different from the order details
• The product has manufacturing defects

Return requests must be submitted within the specified return period.

2. RETURN TIME PERIOD

Customers must request a return within:

• 7 days from the date of delivery for eligible products

Requests submitted after this period may not be accepted.

3. CONDITIONS FOR RETURN

To qualify for returns:

• Product must be unused and in original condition
• Original packaging, accessories, manuals, and invoices must be available
• Product serial number and warranty details should remain unchanged
• Products should not have physical damage caused by misuse

4. NON-RETURNABLE PRODUCTS

The following products may not be eligible for return:

• Software licenses and digital products
• Downloadable products
• Products damaged due to improper use
• Items missing original packaging or accessories
• Products with removed warranty labels or serial numbers

5. RETURN PROCESS

To request a return:

1. Contact VALNQIX customer support
2. Share your order details and reason for return
3. Provide images/videos of damaged or incorrect products if required
4. Our team will verify the request
5. Approved returns will be processed for replacement or refund

6. REPLACEMENT POLICY

If a product is approved for replacement:

• Replacement will be initiated after product verification
• Replacement depends on product availability
• Delivery time may vary based on location and stock availability

7. REFUND POLICY

For approved refunds:

• Refunds will be processed after product inspection
• Refunds will be issued through the original payment method
• Processing time may vary depending on the payment provider

8. WARRANTY CLAIMS

For products covered under manufacturer warranty:

• Warranty services will follow the brand's warranty terms
• Customers may need to contact the authorized service center

9. CANCELLATION POLICY

Orders can be cancelled before shipment confirmation.

Once an order has been shipped, cancellation requests may not be accepted.

10. CONTACT US

For return and replacement queries:

We are committed to providing quality products and customer satisfaction.