SHIPPING POLICY

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SHIPPING POLICY

Last Updated: 2026

At VALNQIX, we are committed to providing a smooth, reliable, and timely delivery experience for all our customers. This Shipping Policy explains our shipping process, delivery timelines, and related terms for products purchased through our website.

1. ORDER PROCESSING

Once your order is successfully placed, our team will verify the order details and begin the processing procedure.

Orders are processed within 1-3 business days.
Orders placed on weekends or public holidays will be processed on the next working day.
You will receive an order confirmation notification after successful placement.

2. SHIPPING & DELIVERY TIMELINE

Delivery time may vary depending on product availability, location, and shipping partner.

Estimated delivery time:

Metro Cities: 3-5 business days
Other Locations: 5-8 business days
Remote Areas: Delivery may take additional time.

Customers will receive tracking details once the order has been shipped.

3. SHIPPING CHARGES

Shipping charges may vary based on:

Product type
Order value
Delivery location
Shipping method selected

Any applicable shipping charges will be displayed during checkout before payment confirmation.

4. ORDER TRACKING

After your order is shipped, you can track your delivery using:

Order tracking link
Tracking number provided through email/SMS
Your VALNQIX account dashboard

5. DELIVERY PROCESS

Our delivery partners will attempt delivery at the provided shipping address.

Customers are requested to:

Provide accurate delivery information
Keep their phone number active
Be available to receive the order

If delivery fails due to incorrect information or customer unavailability, additional delivery attempts may be made.

6. DAMAGED OR INCORRECT PRODUCTS

If you receive a damaged, defective, or incorrect product:

Contact VALNQIX customer support within 48 hours of delivery
Share product images and order details
Our team will review the request and provide a suitable solution

7. PRODUCT AVAILABILITY & DELAYS

Sometimes delivery may be delayed due to:

Product availability issues
Weather conditions
Logistics problems
Unexpected circumstances

VALNQIX will keep customers informed about any major delays.

8. INTERNATIONAL SHIPPING

Currently, VALNQIX provides delivery services according to available shipping locations. International shipping availability may vary depending on product and destination.